Privacy Policy

Open Sky Travel (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About Us

Open Sky Travel is an Australian-based travel agency operating in South Australia and other parts of Australia.

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including but not limited to:

• Name, date of birth, and gender
• Contact details (email address, phone number, postal address)
• Passport details and nationality
• Travel preferences and itineraries
• Emergency contact details
• Payment information (such as credit or debit card details)
• Health information or dietary requirements (where necessary for travel arrangements)
• Information you provide when contacting us or using our website

Sensitive information, such as health information, is only collected where necessary and with your consent, unless otherwise permitted by law.

3. How We Collect Personal Information

• Directly from you when you make an enquiry or booking
• When you communicate with us by phone, email, or online forms
• Through our website and booking systems
• From third parties such as airlines, hotels, tour operators, or travel service providers (with your consent or as required to deliver services)

4. Why We Collect and Use Personal Information

• Provide travel services and manage bookings
• Communicate with you about your travel arrangements
• Process payments and issue invoices or receipts
• Liaise with airlines, accommodation providers, tour operators, and other suppliers
• Meet legal and regulatory obligations
• Improve our services and customer experience
• Send marketing communications (where you have consented or as permitted by law)

5. Disclosure of Personal Information

We may disclose your personal information to:

• Airlines, hotels, tour operators, and other travel service providers
• Payment processors and financial institutions
• IT service providers and booking platforms
• Professional advisers (such as accountants, lawyers, or insurers)
• Government authorities where required by law

We take reasonable steps to ensure that third parties handle your personal information in accordance with Australian privacy laws.

6. Overseas Disclosure of Personal Information

As part of providing travel services, we may disclose your personal information to overseas recipients, including airlines, accommodation providers, and tour operators located outside Australia. Where practicable, we take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles.

7. South Australia–Specific Considerations

While the handling of personal information by private-sector organisations is primarily regulated by the Privacy Act 1988 (Cth), Open Sky Travel also operates in South Australia and is mindful of relevant state-based obligations, including:

• Australian Consumer Law (ACL) as applied in South Australia and administered by Consumer and Business Services (CBS) SA
• Record-keeping and business practices required under South Australian law
• Any applicable obligations relating to the handling of health or emergency information where travel arrangements require interaction with South Australian service providers

8. Direct Marketing

We may use your personal information to send you marketing communications about our services and special offers. You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails, or by contacting us using the details in section 12.

9. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

• Secure electronic systems and password protection
• Limiting access to personal information to authorised personnel
• Secure disposal or de-identification of personal information when no longer required

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, out of date, incomplete, or misleading. Requests can be made by contacting us using the details in section 12. We will respond within a reasonable timeframe and in accordance with the Privacy Act.

11. Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you may contact:

• The Office of the Australian Information Commissioner (OAIC)
• Consumer and Business Services South Australia (CBS SA), where the complaint relates to consumer or business conduct within South Australia

12. Contact Us

Open Sky Travel

• Email: info@openskytravel.com.au
• Phone: +61 470 253 849
• Address: 20 The Triangle, Warradale SA 5046

Last updated: January 09, 2026